Refund and Returns Policy

Refunds & Returns Policy

Effective Date: December 30, 2024

Welcome to Monk Mode Retreats. Your satisfaction is our priority. This Refunds & Returns Policy outlines the conditions and process for requesting refunds or returning products purchased from our website, monkmoderetreats.com.

1. Scope of Policy

This policy applies to both physical and digital products sold through monkmoderetreats.com. Please read this document carefully to understand your rights and responsibilities.

2. Refunds for Physical Products

2.1 Eligibility for Refunds: Refunds are available for physical products under the following conditions:

  • The product is unused, in its original packaging, and in the same condition as when received.
  • The return request is initiated within 30 days of receiving the product.

2.2 Non-Refundable Items:

  • Products damaged due to misuse, negligence, or unauthorized alterations.
  • Perishable items or custom-made products.

2.3 Return Process:

  1. Contact our customer support team at [email protected] to request a return authorization.
  2. Package the product securely, including the original receipt or proof of purchase.
  3. Ship the product to the following address: Monk Mode Retreats
    Strada Stupului 8, Cisnadie
  4. You are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).

2.4 Refund Timeframe: Once the returned product is received and inspected, we will notify you of the refund approval or rejection. Approved refunds will be processed within 7-10 business days to your original payment method.

3. Refunds for Digital Products

3.1 Eligibility for Refunds: Due to the nature of digital products, refunds are only granted under the following conditions:

  • The product was not delivered or downloaded.
  • The product is found to be defective or does not match its description.

3.2 Non-Refundable Items:

  • Downloaded digital products.
  • Products purchased on sale or during promotional events, unless defective.

3.3 Refund Process:

  1. Email [email protected] with your order details and the issue encountered.
  2. Provide proof of purchase and any relevant screenshots or descriptions of the problem.
  3. Refunds for eligible requests will be processed within 7 business days after verification.

4. Exchange Policy

We currently do not offer exchanges. If you wish to replace a product, please follow the return process and place a new order.

5. Fees and Costs

  • Customers are responsible for shipping costs associated with returns, except in cases of defective or incorrect items.
  • A restocking fee of 10% of the product price may apply to physical product returns unless the return is due to an error on our part.

6. How to Initiate a Return or Refund

To initiate a return or refund request, please contact our customer support team:

  • Email: [email protected]
  • Address: Strada Stupului 8, Cisnadie
    Include the following details in your request:
  • Order number
  • Product name
  • Reason for the return or refund request
  • Proof of purchase

7. Changes to This Policy

We reserve the right to modify this Refunds & Returns Policy at any time. Updates will be posted on this page with the “Effective Date” updated accordingly. Please review this policy periodically.

Thank you for choosing Monk Mode Retreats. We appreciate your business and are committed to ensuring your satisfaction.